Ook de Advertising Standards Authorization, de RCC in Groot-Britannië, heeft een bundel uitspraken gepubliceerd. Categorieën variëren van vliegtuigmaatschappij, indoor karting, trein, foundation, beton, opticien, voedingscentrum, website, autobedrijf, korting op schoeisel, belasting terugbetaling, vacature, camera, autoradio ontgrendeling, teleshopping, homeopathische producten, iPod dock, gasleverancier, apparaat voor voetenmassage, retailer van vitaminen en voedingssupplementen, vergelijkingswebsite voor verzekeringen, autoverhuur, retailer van kledingcatalogus, opslagbedrijf, fietsaccessoire, anti-rimpel product, tosties, netwerk voor dieren, stofzuiger, energiemaatschappij, attractiepark, vacaturewebsite, telefoon en breedband provider, speeltenten voor kinderen, reisgeld service, metaalrecycling service, cursus autorijden, reiki, drogist, vliegticket, recruitmentbureau, paardenshampoo en zonnepanelen.
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Ryanair Ltd
A national press ad, for flights, appeared on 16 December 2010. It was headlined “FLY RYANAIR one way from £7”. The ad included a map that showed Dublin as well as images of people who appear
ScotKart Cambuslang
A sponsored link, for an indoor karting centre, stated "Indoor Karting Glasgow Race Scotland's largest 5 Star track with flyover from £10 www.scotkart.co.uk".
Southern Railway Company Ltd
Claims on the Gatwick Express website stated "Gatwick Express is the fastest way between London Gatwick Airport and central London. Running non-stop between London Victoria station and London Gatwick Airport, our dedicated airport train is renowned for its speed and frequency. With a timetable departure of every 15 minutes, and with a journey time of just 30 minutes, Gatwick Express is the best way to get to and from London Gatwick Airport".
L'Oreal (UK) Ltd
A magazine ad for "The Eraser" foundation by Maybelline featured an image of the model Christy Turlington. Parts of her face had been covered by the foundation while other areas were left uncovered to show the effects of the product. Text stated "The Eraser perfect cover foundation. Conceals instantly, visibly, precisely ... Covers dark circles and fine lines to help conceal crow's feet - as if erased! For ultimate flawless-looking perfection ... The Eraser covers, fills and...
L'Oreal (UK) Ltd
A two-page magazine ad for "Teint Miracle" foundation by Lancôme featured an image of Julia Roberts. Text stated "Now, Aura is our science. NEW TEINT MIRACLE NATURAL LIGHT CREATOR - BARE SKIN PERFECTION - Aura is natural light emanating from beautiful skin. We can reproduce this. 10 years of research, 7 patents pending: Lancôme invents its 1st foundation that recreates the aura of perfect skin. Instantly complexion appears naturally bare, beautifully flawless and luminous, as...
Nottingham Ready Mix Ltd
An ad, on the back of a local bus in March 2011, for a company supplying concrete, featured a picture of a woman wearing a short, low-cut black dress lying on her front. Behind the woman was an image of a cement mixer and a man laying cement using a pump. Text stated "Why barrow it ... pump it! ... YOU THINK SHE LOOKS GOOD...CHECK OUR NEW CONCRETE PUMP!!"
Specsavers Hearcare Ltd
Two national press ads for Specsavers. Both were headed “AT SPECSAVERS, THE PRICE OF ALL OUR HEARING AIDS INCLUDES EVERYTHING YOU NEED. AT BOOTS, IT DOESN’T” and further text stated “At Specsavers, we know that there are essential extras you need when buying hearing aids, which is why we include them in our prices. We’ll not only give you two digital hearing aids for the price of one but we’ll include four years’ worth of batteries, a four-year guarantee, and aid enhancements such as...
The International Centre for Nutritional Excellence Ltd
An insert in a specialist magazine for sheep farmers was headlined "The International Centre for Nutritional Excellence. CHOOSING THE RIGHT COLOSTRUM WINTER 2010". The next page was headlined "What should I look for in Quality Colostrum Substitutes" and highlighted the benefits of various ingredients in the substitutes. Text continued "Why the label doesn't tell the whole story. While the labels on colostrum products give you useful information about the nutritional...
the-social-media-people-scam.co.uk
A Google sponsored search ad stated “Social media people scam net66-the social media people AVOID this company is a scam www.the-social-media-people-scam.co.uk.”
Titanium Motors
A classified ad, for Titanium Motors, on www.autotrader.co.uk on 4 May 2011. Text stated "... ONE OWNER WITH FULLY DOCUMENTED FORD SERVICE HISTORY ...".
Sportsdirect.com Retail Ltd
A TV ad (a) and an ad on the Sports Direct International website (b) for a sale on footwear were seen on 21 March 2011.a. The TV featured a voice-over which stated "Massive footwear savings. Adidas Adi5 Turf Boots just £15, yes £15. And Lee Cooper men's and women's canvas trainers are £5, yes, just £5. At over 300 stores nationwide and online". On-screen text read "Offers max 3 per person. Selected styles.".b. The website ad included text which stated "AT LEAST HALF...
Taxback Republic
Text on a website, for a tax refund service, stated "We are bonded by the Association of Tax Agents" and included a number of testimonials from individuals.
The Emergency Services Media Department Ltd
An ad, on a jobseekers website, for a job vacancy, was viewed on 14 March 2011. Text stated "ADVERTISING SALES EXECUTIVE ... Wage EXCEEDS NAT MIN WAGE + COMMISSION ... Hours 30 HOURS PER WEEK, MON-THU 9AM-4PM FRI 9AM-2PM ...".
Camerabox Ltd
An ad for a camera was seen on the Camerabox Ltd website on 20 March 2011. Below the product details text stated "LIVE STOCK 4 Available".
Car Radio Unlocking
A sponsored search ad for Car Radio Unlocking, seen on 4 April 2011, stated “Car Radio Unlocking £2.79 - Radio Unlocking Instant Service - Unlock your Radio Today. UK Service [website address].”
Coloured Rocks Ltd
A teleshopping presentation, on Gems TV, gave details of two items.The first item was a tanzanite 9 carat yellow gold ring. The presenter said “Based on our research of three high street stores and their bands of yellow gold, this is the price tag of the gold alone that you’re about to see on your screen - just the 3.4 grams of gold, based on our research.” On-screen text stated “£180”. The presenter continued “So, at £180, that’s how much the gold would cost, we reckon, for the gold alone in...
Ainsworths (London) Ltd
A leaflet that offered "Homeopathic Travel Prophylaxis" made a number of claims about the ways that homeopathic products could help people when they travelled abroad. Under the heading “HOMEOPATHIC PROPHYLAXIS”, text stated “Conventional holiday vaccination involves injecting a foreign protein into the blood. Homeopathic prevention is more subtle and relies on an oral dose of the same material in a highly diluted and potentised form. We offer homeopathic alternatives to conventional...
Avland Ltd
Claims on a website for an iPod docking station, in May 2011, stated "Denon ASD-11R iPod Docking Station ... Compatible with 4th gen iPod onwards, iPod Touch, iPod Nano, iPod Mini and Apple iPhone". A chart underneath titled "Supported iPods" featured an image of the relevant iPod products and text stating the specific models supported. Text next to the image of the iPod Touch stated "8GB, 10GB, 32GB".
British Gas Services Ltd
A TV ad, a radio ad, a poster and three national press ads for British Gas Services' same day repair and next day replacement boiler service. a. The TV ad showed how a family's world cou
Comfort Click Ltd
Claims on Comfort Click's website for a "Bioenergiser TM Electro Flex Circulation Enhancer" included "Bad circulation is not something you just have to learn to live with. While doctors usually recommend difficult-to-implement solutions to deal with poor circulation, you can fix it by just literally putting your feet up. The Electro Flex Circulation Enhancer works using the traditional art of reflexology to target specific areas on your feet with a tiny electrical current. The...
Holland & Barrett Retail Ltd
A TV ad, for Holland & Barrett, viewed on 4 May 2011, featured Gethin Jones telling customers about half price savings on a range of products. On-screen text stated "Subject to availab
Inspop.com Ltd
Two TV ads and a radio ad, for an insurance price comparison website. The radio ad was heard on 18 February 2011. The TV ads, which were viewed between November 2010 and March 2011, showed animated characters singing and dancing in a large group:a. The voice-over in the first TV ad stated “Confused.com, 18 million strong and growing”. Text on screen stated “18 Million Strong. Love Confused.com”.b. Text on screen in the second TV ad stated “18 million strong and growing”, then “20 million...
Last Minute Network Ltd
A website, on 13 April 2011, advertised car hire offers. Text stated "FREE additional driver offers worldwide Barbados Dubai New Zealand Thailand europe France Germany Turkey Spain Alicante Barcelona Madrid Malaga".
Damartex UK Ltd
A direct mailing, for a clothing catalogue retailer, stated “Designated finalist in our 5 WINNERS OF 5 X £1000 Pocket the Cheque Prize Draw Strictly confidential!! Confirmation of your status is enclosed! ... 5 names to be selected, as winners will each receive a cheque for the sum of £1,000.00!”. The mailing included a list headed “OFFICIAL EXTRACT LIST OF FINALISTS”; the complainant’s details appeared in the list. Text below stated “REMINDER: The first 5 people drawn as winners in the ‘5 x...
David Roberts
Two price comparison claims, on The Big Space's website, on 21 April 2011, compared the cost of storage at The Big Space with its competitor Flexistore Ltd. In respect of four boxes for four weeks, using the "instant quote" facility on the website, text stated "The total for your storage would be £16.00 ... Here are our competitors' prices ... Flexistore (Edinburgh) £169.00 ... ". In respect of nine boxes for 18 weeks, using the "instant quote" facility on the...
Fat Boy Imports
A banner ad for "Pump n Ride" inner tubes, on a website for bicycle accessories on 15 March 2011, featured an image of a woman wearing a black leather cap and studded leather bra, holding a length of rubber tubing. Text stated "She might go down on you ...", followed by an arrow pointing at the woman. Further text stated "These won't!", followed by an arrow pointing at a box of "Pump n Ride" inner tubes.
Radialabsdirect.net
Three banner ads and a website for an "instant wrinkle reducer".a. The first banner stated "RADIALABS instant wrinkle reducer... REDUCE WRINKLES IN 4 WEEKS!” and featured a before and after picture of a model's face.b. The second banner stated "RADIALABS instant wrinkle reducer... AS FEATURED IN VANITYREPORTS CLAIM YOUR SAMPLE" and featured a before and after picture of a model's eye area.c. The third banner ad stated "Radialabs instant wrinkle reducer... RESERVE...
Shazan Foods Ltd
A TV ad for Shazan's Paratha Toasties featured various shots of the products.
Network for Animals Ltd
A direct mailing, for donations to help dogs rescued from the dog trade in the Philippines, received in February 2011, included a number of pictures of adults and children with dogs. Text underneath stated "Having been saved from their captors they are immediately taken to have their injuries assessed, medication prescribed and when they are fit and healthy they will all be spayed/neutered. Then begins the lengthy period of nursing them back to health where through the patient...
Panasonic UK Ltd
a. A press ad pictured a woman pushing a vacuum cleaner and was headlined “UNRIVALLED SUCTION, MAXIMUM EFFICIENCY. WE’VE REALLY CLEANED UP”. Text stated “The Panasonic UL594 is part of a new range of vacuum cleaners that have Eco ideas at their heart. Featuring our unique Eco-Max motor, it uses energy more efficiently to deliver unrivalled suction power for an upright bagless vacuum - making cleaning effortless. As part of a new generation of home appliances from Panasonic, it...
Spark Energy Ltd
Claims made on an energy company's own website, accessed in early April 2011.
Thorpe Park Operations Ltd
A TV ad, for a new ride at Thorpe Park, featured two cleaners at work. One was shown mopping the floor while the other stood on a floor-buffing machine as it turned. The voice-over stated "Errrr, what is this? A spinning fool? Well my friend, for thrills, get a load of these". The ad showed images of a roller coaster-style ride followed by images of the man on the machine spinning at an increased pace. The voice-over continued "Yeah, you're spinning faster, but without...
Totaljobs Group Ltd
A claim on the Totaljobs website on 10 March 2011 stated “94,618 jobs from 4,743 companies across the UK”.
TalkTalk Telecom Ltd
A TV ad for a phone and broadband provider featured a voice-over accompanied by changing on-screen text. The voice-over stated "Would you like to save over 140 pounds a year on your calls and broadband? Well, it couldn't be easier." On-screen text stated "SAVE OVER £140". Small print at the bottom of the screen stated "TT Essentials package. 40GB download limit. Connection £29.99. £12.30 monthly line rental. 18-mnth min contract. Conditions apply. Direct...
The Win Green Trading Company Ltd
A catalogue, for children’s play tents, viewed on 13 April 2011. The ad featured a photograph which showed two children playing with the Fire Station tent. The picture included a real fire that one child was pretending to extinguish.
Marks and Spencer Financial Services plc
A press ad for a travel money service was headlined "Wherever you're off to, we've got your currency". Further text included "with no hidden charges, and 0% commission on foreign currency”.
Dalton Group Ltd
A poster for a metal recycling service, which was seen on the side of a lorry on 14 April 2011, featured an image of a woman who was kneeling on the floor with her back to the camera. She was wearing a pair of low-slung jeans that exposed the top of her bottom and her torso was covered only by a pair of braces.
Easy as HGV Ltd
Claims on Easy as HGV's website on 25 March stated "With an LGV driving licence, you will be fully equipped to begin a new and flexible career” and “Easy As HGV have made HGV Training a very simple process, by arranging EVERYTHING from start to finish and it can be done in no time at all". In a list of bullets points describing the training course, the website stated "“Excellent pay - earn up to 30k a year!”. “Very high demand for qualified drivers,” and “Begin your 5...
Allan Sweeney
Claims that appeared on 29 March 2011 on reiki-healing.com stated under the sub heading THERAPY AND LEARNING "Heaven-by-the-Sea offers complementary therapies that complement doctors. In GP's surgeries, 71% of chronic patients the doctor could not help were helped by the complementary therapist! So there is a good chance one of our wide range of therapies may also help you! Therapies can be received as a patient or studied as a student. Effective therapies offered include for...
Boots UK Ltd
An online sales promotion on Boots’ website stated “3 for 2 across all vitamins, complementary medicines and herbal products”. The promotion included the following products and claims: "Metatone Original Flavour Tonic - 500ml ... Metatone Tonic Original Flavour helps restore Health & Vitality after illness such as colds and flus, and when you are feeling tired and run down". "Potters Allerclear - 84 Tablets ... Potter's Allerclear Tablets contain a unique...
Flying Eagles Ltd
A website listing seen in March 2011 stated “437 RTincl.taxesPhoneonly deal. London (LHR) to Singapore (SIN), Check specific date availability with partner. Depart between 24 Apr 11 - 30 Jun 11, check return dates with partner. Genie Flights Phone only deal”.
International Hospitality Recruitment
Claims on a hospitality recruitment agency website which appeared in April 2011 stated "IHR [International Hospitality Recruitment] team has over 50 years of Hospitality, Catering and Leisure industry experience internationally. Combined team experience in the hospitality recruitment industry is over 10 years."
LCT Medical Ltd
A TV ad seen in March 2011 promoted a horse shampoo. The presenter stood in front of a horse that was being shampooed and stated "Cleanround can keep your horse healthy. It kills bacteria, fungi and viruses, including strangles." On-screen text stated "Kills Strangles & Ringworm".
Green Sun Ltd
A magazine ad for solar panels, in January 2011, was headlined "NOW you can PROFIT from your energy bills with SOLAR P.V. The BEST INVESTMENT for your home that you'll ever make!". Text underneath stated "A typical domestic SOLAR P.V. system from Green Sun could - ... ADD UP TO 10% TO THE VALUE OF YOUR PROPERTY Installing a Green Sun Solar PV system could also increase the value of your home ... PROTECT YOURSELF FROM EVER RISING ENERGY COSTS There is less need to worry...
HGV Training Nationwide
a. A sponsored link on Google stated “HGV & LGV Training Prices - We Find The Best Price Guaranteed Compare training prices now! [website]”. b. The website offering to compare training courses stated “We will find the very best package that takes all your needs into consideration such as budget, whether you need help with finance, distance you are prepared to travel and any other factors that need considering when choosing whom to do your training with. We work alongside some...
Reclamerecht. Onduidelijke prijs. Advertentie in krant: 3-daagse autoreis voor 49 euro. Klager stelt dat totaalbedrag hoger is dan 49 euro omdat er ook reserveringskosten, toeristenbelasting en bijdrage Calamiteitenfonds moet worden betaald.
Reclamerecht. Uiting op cheaptickets.nl. Klaagster wilde goedkoopste vlucht boeken via deze site. In boekingsproces kwamen er in verschillende stappen telkens kosten bij. Mededeling hierover staat heel klein vermeld op beginpagina. Verweerder stelt dat de hoogte van de kosten pas na keuze van vliegticket kan worden vermeld omdat het afhangt van luchtvaartmaatschappij, vlucht, verzekering en land. Meent dat klanten tijdig hierover worden geïnformeerd.
Reclamerecht. Website www.schipholtickets.nl waarop vliegtickets kunnen worden gekocht. Klager stelt dat pas bij de vierde stap in het boekingsproces melding wordt gemaakt van de kosten voor "Customer Service". Deze informatie moet eerder gegeven worden.Verweerder laat weten het boekingssysteem te hebben aangepast en extra kosten worden één stap eerder getoond.
Reclamerecht. Radio- en televisiecommercial van Sunweb waarin o.a. wordt gezegd: "Snel boeken! Dan zitten ze eraan vast." Klager stelt dat deze tekst niet klopt, want als de prijs enigszins anders en in het nadeel van Sunweb wordt de boeking geannuleerd. Verweerder stelt dat als klant reis boekt, deze boeking als definitieve reservering wordt beschouwd. Aanbod kan inderdaad herroepen worden wegens correctie van fouten. Prijscorrectie kan binnen acht uur na boeking worden toegepast op grond van ANVR Reisvoorwaarden, hoewel dit uitzonderlijk is. Uiting voldoet aan alle wet- en regelgeving.
Reclamerecht. Uiting over hotel op website met o.a. de tekst: "direct aan het strand" en "Aquapark". Klaagster stelt dat 1. weg moet worden overgestoken om bij strand te komen en 2. het aquapark onderdeel is van naastgelegen hotel. Verweerder heeft klachten gemotiveerd weersproken.
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